Refund Policy

Introduction

Porlob Technologies strives to provide high-quality IT and digital services. However, we understand that there may be circumstances where you are not fully satisfied with our services. This refund policy outlines the conditions under which refunds may be granted.

Refund Eligibility

Service Dissatisfaction

If you are not satisfied with the services provided, you may request a refund within 30 days of the service delivery.

Non-Delivery of Service

If we fail to deliver the agreed-upon services within the specified time frame, you are entitled to a full refund.

Service Disruption

If a service is interrupted for more than 24 hours due to our fault, you may be eligible for a partial refund proportional to the downtime.

Refund Process

Request Submission

To request a refund, please contact our support team at support@porlobtechnologies.com with your service details and the reason for the refund request.

Evaluation

Our team will evaluate your request and may ask for additional information to understand the issue better.

Approval and Processing

If the refund request is approved, we will process the refund within 14 business days. The refund will be issued to the original payment method.

Exceptions

Custom Development Projects

Refunds for custom development projects will be evaluated on a case-by-case basis and may be subject to specific terms outlined in the project agreement.

Third-Party Services

Services provided by third parties and not directly by Porlob Technologies are not eligible for refunds.

Service Misuse

Refunds will not be granted in cases where services were misused or violated the terms of use.

Contact Information

For any questions regarding our refund policy, please contact us at support@porlobtechnologies.com.

React Reply